Accessibility statement

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That standard covers contrast, keyboard use, text size, clear labelling and predictable behaviour.

• Every page works with a keyboard alone, with a visible focus outline on each control.
• Text and interface colours are checked for contrast against their backgrounds.
• Buttons and links are at least 44 pixels tall on touch screens, so they can be used without precise aim.
• Form fields have permanent labels, and errors are announced, not shown by colour alone.
• Headings are in a logical order, images carry text alternatives, and the page language is set to English so screen readers pronounce it correctly.
• Text can be enlarged to 200% in your browser, and the layout reflows on small screens without side-scrolling.
• Nothing flashes, auto-plays or moves in a way that cannot be avoided.

We are honest about the parts that are harder to use, and we are working on them:

• Maps and aerial imagery are visual by nature. Wherever a map is shown, the same information — the scheme, the distance and the dates — is also given as text.
• Some documents on the site, including the claim initiation form, are PDFs. If a PDF is difficult for you, ask us and we will take your answers over the telephone or in an email instead.
• Planning results and news come from third-party public registers, and their own wording is outside our control.
• The AI assistant returns generated text. If it is unclear, a person will answer the same question.

Nothing on this site has to be done online. If you would rather not use the postcode check, the valuation tool or the claim file, tell us and we will gather the same details by telephone, post or email, and send documents in large print or plain text.

Use the contact page and say what format suits you. We aim to reply within two working days.

If you find something on this site you cannot use, we want to know. Describe the page and what happened, and we will fix it or find another way to give you the information. If you are unhappy with how we respond, our complaints procedure sets out the next steps.

Accessibility is checked as part of building the site, using keyboard-only navigation, browser zoom, automated contrast and structure checks, and mobile and desktop screen sizes. This statement is reviewed whenever the site changes materially.